Refund Policy

1. Digital Products

Twoko Labs deals exclusively in digital goods (game assets, 3D models, sound effects) and digital service credits. Due to the exact and easily duplicable nature of digital products, we generally do not offer refunds once a purchase has been completed and the download/credit allocation has occurred.

2. Exceptions

We may grant a refund or account credit under the following exceptional circumstances, evaluated on a case-by-case basis:

• The digital file is critically corrupted and we cannot provide a working replacement.
• A duplicate transaction accidentally occurred due to a verifiable technical issue on our end.

3. How to Request a Refund

If you believe your situation qualifies for a refund under our exceptions, you must contact our support team within 14 days of the original purchase. Please include your order ID, account email, and a detailed explanation of the issue (with screenshots if applicable).

4. Contact Information

To submit a refund request or if you have questions about this policy, please reach out to us: